Return & Refund Policy

Thank you for shopping with Sunfire & Co! We take great pride in the quality and craftsmanship of our handmade products. Please review our Return & Refund Policy below to understand how we handle returns, exchanges, and refunds.

No Returns or Exchanges

Due to the handmade and unique nature of our products, all sales are final. We do not accept returns or exchanges, as each item is carefully crafted to order. We ask that you take extra care when making your purchase decision and review all product descriptions, photos, and sizes before completing your order.

Refunds: Case-by-Case Basis

While we do not generally accept returns, we understand that certain situations may arise that require special consideration. Refund requests will be processed on a case-by-case basis.

If you believe your order is eligible for a refund due to an issue such as:

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving your order with clear photos of the damage. We will be happy to assist in resolving the issue.
  • Incorrect Items: If you receive an incorrect item that does not match what was ordered, please contact us within 7 days of receiving your order.

To initiate a refund request, please send us a detailed inquiry through our Contact page, and our team will get back to you as quickly as possible. We aim to respond to all inquiries within 2 business days.

How to Request a Refund

If your request falls within the eligible categories above, please follow these steps to ensure the process is as smooth as possible:

  1. Contact us via the Contact page
  2. Include the following information:
  • Order number
  • A description of the issue (e.g., damaged, incorrect item, etc.)
  • Clear photos of the item(s) if applicable

We will review your case and, if approved, provide instructions on how to proceed with the refund.

Shipping Costs

Please note that shipping costs are non-refundable, and the customer is responsible for any return shipping fees (if applicable).

Late or Missing Refunds

If your refund is approved, it may take some time for it to be processed and reflected in your account. If you haven’t received your refund after 7 business days, please check your bank account again and contact your payment provider or credit card company, as there may be some processing time before it appears.

If you’ve done all of this and still haven’t received your refund, please contact us at info@sunfireandco.com.

Cancellations

Orders can be canceled only within 12 hours of placing the order. After this time, we are unable to cancel or modify the order due to the handcrafted nature of our products.

Final Thoughts

We want you to be happy with your purchase, and our goal is to make your shopping experience as smooth as possible. If you have any questions or concerns, don’t hesitate to reach out to us via our Contact Us page. We appreciate your support of Sunfire & Co and look forward to continuing to serve you!